Customer Service

I just finished a post about my great experience with T-Mobile Customer Service and it inspired me to share a post about my favorite places for customer service. Places that have earned my loyalty and my kudos and recommendation and the list is short.

1. LL Bean
Their products are superior, reasonably priced and they stand behind them, period. WE have only had to make one exchange and the new one was on its way to me before the old one was sent back, I received it within days - which was great since it was a winter coat for one of my children in the middle of a Minnesota January! They stand by their products without question, are wonderful on the phone and the quality can't be beat.

2. Lands End
Ditto on just about everything I said above. I am partial to LL beans products but Lands End is a very close second in my book and their customer service is also great.

3. Hammacher Schlemmer
This is the company we purchased Roomba from and I would not purchase a Roomba from anyone else. Their customer service, and return policy is not to be beaten. Because of this they have earned my loyalty when I need an item they have. They typically sell higher end and unusual items and they can be a bit overpriced but in my experience while the price tag may seem initially high the overall service and support you receive make those extra dollars much more valuable then what you can save elsewhere.

4. T-Mobile
Clearly commited to customer service. A joy to talk to and this is saying a lot in current telecommunications and computer trends who are outsourcing all help desk and customer service and frustrating many customers in the process. You can read about my experience with T-Mobile here.

5. Netflix
They almost did not make my list because we have received many scratched movies from them and that frustrates me. However, this is more the customers than the company, as individuals do not take care of the DVD's. Netflix will send an immediate replacement DVD and it does not take an extra slot in your queue. Also the brilliance of no late fees and all shipping paid is worth more than I can say. I have only ever dealt with email and online customer service but have been please with it.

I can honestly say in my experience that is it. But I am a tough sell. Anyone else have companies they think provide exceptional and noteworthy customer service? I am always looking for someone else to be loyal to who will treat us well.

Kudos T-Mobile!

I do not work for them or in any way (other than being a customer) am I affiliated with them. I just am actually pleased with them as they did something nice for me. For almost a year now I have been using a Blackberry 7105 and have enjoyed it. A few months ago I started having some problems with the trackball jamming up - I called customer service prepared to have the rep not understand me or not be very helpful. I was pleasantly suprised.

Not only was my rep extremely useful but offered to replace my phone free of charge because it was within the year warranty. However, they no longer carry the model of my phone so instead they sent me a Blackberry Pearl free of charge. This is a sweet phone and truly a wonderful upgrade! The people at T-Mobile made my day.

The new phone arrived today and I was having a hard time moving all my data from one phone to the next. I called customer service and again I had a wonderful representative who took 40 minutes to walk me through everything and make sure it worked the way I needed it to. She was patient with my questions and with the choas of small children who were annoyed mom was on the phone for 40 minutes in the middle of the day.

This evening I realized the browser function was not on my phone. I called back and spoke with another helpful representative who took time, was very pleasant and got my problem solved quickly and asked to help with any other questions he could.

I must say I am impressed with T-Mobile's customer service and return/warranty policy. They scored some loyalty points with me today, unlike Verizon who had terrible customer service and has lost me as a customer forever because of it.

Customer Service is essential and important to me and today I was very pleased. We live in a world where customer service and support and less and less valued and the consumer is more and more frustrated. I made sure to take the time to speak with supervisors after my phone calls with support to complement the individual, those who train them and the company as a whole for what is an apparent effort in the area of customer service. T-Mobile is doing something right, and not just because they upgraded my phone but more importantly because they hire good reps, train them well and put a focus on pleasing the customer. I have spoken with enough reps in the past few weeks to know it is a trend within the company and not just the individual rep I spoke with at the time (though they were all excellent).

Now I get to enjoy a wonderful new phone with camera, music, email and everything all together. I will let you know how it is after I have been using it for awhile, so far it simply appears fantastic. I love the voice command function and the track ball is really nice, while I keep trying to use my side track wheel I think in no time I will transition to enjoy the ball more. The phone is slim and light and more powerful than the other. I am glad Serona turned me to Blackberry - I was at first resistant but I am no longer. I like having all my contacts, calendar, email, web browser right there I must admit. Better yet it is all for personal use as I do not have any job sending me emails on it - so when I get mail I actually want to read it, unlike so many who use it for work. YAY! Off to play...